Frequently Asked Questions (FAQ'S)
Here you will find frequently asked questions:
requently Asked Questions (FAQs)
What is Standard Delivery?
Our most cost-effective delivery option. Orders are dispatched within 24 hours and usually arrive within 3–5 working days after courier collection. Deliveries to flats, gated communities, or difficult-access locations may take longer.
What is Express Delivery?
A faster service with delivery typically within 1–3 working days after courier collection. Dispatch is usually within 24 hours. Delivery times depend on courier collection and location.
Can You Guarantee Next-Day Delivery?
We pay for 24-hour courier services, but next-day delivery cannot be guaranteed due to courier collection times and access issues. In practice, delivery may take up to 3 working days. DHL overnight delivery is available for £7, but delays still occasionally occur.
Which Couriers Do You Use?
We work with trusted carriers including Royal Mail, EVRI, InPost, DHL, FedEx, and UPS, selected based on parcel size, weight, and destination.
What If I Miss My Delivery?
Couriers usually attempt up to two redeliveries. If returned, additional charges may apply. We recommend selecting delivery to a neighbour, safe place, or parcel shop when available.
What Is the Delivery Window?
Couriers typically deliver between 6am and 10pm. Some offer tracking and estimated time slots, but delivery timing is outside our control.
Do You Offer Timed Deliveries?
We no longer offer timed deliveries due to courier reliability issues. A custom Royal Mail service is available upon request from £9 + VAT.
What Happens If I Reject My Delivery?
Rejected deliveries are returned within up to 14 days. Refunds are issued minus return shipping and restocking fees.
Are Your Products Recyclable?
Most resealable pouches are not kerbside recyclable due to mixed materials. Many supermarkets accept flexible plastics for recycling. Compostable packaging should go in general waste.
Can I Customise My Pouches?
Yes — we offer factory printing, small batch printing, and custom labels starting from 250 units. Please contact us for pricing and lead times.
Do You Offer Free Samples?
Yes — up to 5 free samples (≤200mm width) only for the first time, any further samples can be purchased from THIS LINK
How Can I Contact You?
Visit woodpeckerpackaging.co.uk, use Help at the bottom right, or complete our contact form. We usually respond within 2 hours.