Privacy policy

PRIVACY POLICY

Woodpecker Packaging UK
Last updated: February 2026

1. Introduction

Woodpecker Packaging UK (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data.

This privacy policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from https://woodpeckerpackaging.co.uk.

2. Who We Are (Data Controller)

Woodpecker Packaging UK is the data controller responsible for your personal data.

Contact details:
Email: sales@woodpeckerpackaging.co.uk
Business Address: [Insert your registered business address]

3. What Information We Collect

We may collect the following personal data:

a) Information you provide:

  • Name
  • Company name (if applicable)
  • Billing & delivery address
  • Email address
  • Telephone number
  • Order and payment information (payments processed securely by third-party providers)

b) Automatically collected data:

  • IP address
  • Browser & device data
  • Website usage data
  • Cookies & tracking technologies

4. How We Use Your Information

We use your data to:

  • Process and fulfil orders
  • Deliver goods
  • Communicate about your order
  • Provide customer support
  • Prevent fraud
  • Improve our website & services
  • Comply with legal obligations

5. Legal Bases for Processing

We process your personal data under the following legal bases:

  • Contract – to fulfil your order
  • Legal obligation – tax, accounting, compliance
  • Legitimate interest – fraud prevention, website improvements, customer support
  • Consent – marketing communications and cookies

6. Marketing Communications

We will only send marketing emails:

  • Where you have explicitly opted in, or
  • Where soft opt-in applies (existing customer, similar products, clear opt-out provided)

You can unsubscribe at any time by clicking the link in our emails or contacting us.

7. Cookies & Tracking Technologies

We use cookies to:

  • Enable website functionality
  • Improve user experience
  • Analyse website traffic

We use a cookie consent banner allowing you to accept, reject, or customise cookies.

You may change your cookie preferences at any time through your browser or our cookie settings tool.

8. Payment Security

All payments are processed securely by trusted third-party providers. We do not store or have access to your full card details.

9. Data Sharing

We may share your personal data with:

  • Payment processors
  • Courier and logistics providers
  • Website hosting & IT providers
  • Professional advisers (accountants, legal advisers)
  • Regulatory or legal authorities if required

We never sell your personal data.

10. International Data Transfers

Where personal data is transferred outside the UK, appropriate safeguards are in place to ensure lawful data protection.

11. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil contracts
  • Meet legal obligations
  • Resolve disputes

Typical retention periods:

Data Type Retention
Order & invoice data 6 years
Customer account data Until deletion requested
Marketing records Until opt-out

12. Data Security

We apply appropriate technical and organisational measures to protect your data, including:

  • SSL encryption
  • Secure hosting
  • Access controls
  • System monitoring

However, no online system can ever be 100% secure.

13. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion
  • Restrict processing
  • Data portability
  • Object to processing
  • Withdraw consent

To exercise these rights, contact:
📧 sales@woodpeckerpackaging.co.uk

14. Complaints

If you are unhappy with how we handle your data, you have the right to complain to:

Information Commissioner’s Office (ICO)
https://www.ico.org.uk

15. Children’s Data

We do not knowingly collect data from children under 18.

16. Policy Updates

We may update this policy from time to time. Any changes will be published on this page.