Refund policy
3. Returns & Refunds Policy
3.1 Consumer Right to Cancel
Consumers have the right to cancel standard (non-custom) orders within 14 days of delivery under the Consumer Contracts Regulations 2013.
3.2 Returns Process
Customers must email sales@woodpeckerpackaging.co.uk to obtain a Returns Authorisation Number before sending goods back.
Returned goods must be received within 14 days of approval.
3.3 Condition of Returns
Goods must be returned unused, in original packaging, and in resaleable condition.
Customers are responsible for return shipping costs unless the goods are faulty.
3.4 Refund Processing
Refunds will be processed within 14 days of receiving and inspecting returned goods.
3.5 Exclusions
The 14-day cancellation right does not apply to:
- Custom-made or personalised products
- Business-to-business purchases
- Sealed goods that are not suitable for return once unsealed