Shipping (Delivery) Policy
1. Domestic Terms
1a. These proceeding terms are applicable to all UK and International deliveries.
"Supplier" in this case will be woodpeckerpackaging.co.uk, the "customer" in this case will be either registered party or completing a purchase as guest on woodpeckerpackaging.co.uk.
2. Delivery Address
2a. Unless a previous arrangement is made by agreement by the supplier and the customer, all goods ordered and paid for will be delivered to the address notified by the customer.
2b. Notification of wrong address by the customer will be the liability of the customer once goods have been despatched.
2c. An address change will be allowed within 2 hours of placing the order or at least 4 hours before the order cut off time which is 12:00 Noon for domestic orders and at least 6 hours before cut off time which is 12:00 GMT for international deliveries.
2d. Address changes must be notified only by emailing on sales@woodpeckerpackaging.co.uk with subject: "order number" & "Change of Delivery Address".
3. Lead Times
3a. Dispatch lead time for stocked items is 1 - 2 days (Monday to Friday), from the next cut off time which is usually 12:00 noon after your order checkout completion time.
3b. for example - if customer order is checked out at 3pm 11/12/2019 then, the despatch will actioned from and after 12/12/2019 noon time.
4. Delivery Times
4a. The delivery date will be quoted is for reference only and may change depending on normal circumstances any unforeseen circumstances will be beyond ours and delivery partners control.
4b. Any information received of a late or early delivery will be promptly communicated to the customer where possibly.
4c. Domestic customer agrees to a delivery window of 8am to 8pm (Monday to Friday), the customer will be responsible for deliveries returned back to delivery partner depot, in which case to re arrange a re-delivery, or pay any additional charges if so incurred.
4d. Same (4c) is applicable to international customer but the delivery window will depend on the local postal or courier delivery window which will be unknown at the time of order.
5. Failed Deliveries
5a. Any deliveries returned back to the supplier will incur cost of packaging + delivery charges + returning charge + admin cost of 10% on the total value of ordered goods including all the charges, in case of international deliveries there will be an additional surcharge of 5% only the case where delivery is returned back to supplier in an undamaged condition and the products are resaleable.
5b. Deliveries failed due to loss in transit by the courier, will require a email statement from customer of such deliveries not being received after the initial delivery date window specified by the courier, for eg. In case of Royal it is 10 - 14 days, a replacement will be sent only after the courier/postal company accepts the claim of loss in transit, this could take 15 days or more after the original estimated day of delivery.
6. Part Deliveries
6a. Part deliveries if instructed by the customer will incur delivery charges per such delivery, in exceptional circumstances we will always endeavour to support and help the customer.
6b. Part deliveries by the supplier due to stock or inventory issues will be promptly communicated by the supplier to the customer and and delivery charges will be as per the original full order and no additional charges will be incurred by the customer. International deliveries will be consolidated and sent in one despatch, the customer will be given an option to cancel the order if this is not acceptable.
7. Delivery Companies
7a. The supplier will use a variety of delivery partner depending on the size of the order, proximity, value, chosen delivery services, economy and environment care, therefore sometimes the partners as advertised will differ from the actual but the services paid for will not be affected.
7b. The customer will assume responsibility if the customer has chosen their own delivery or transport. The supplier will adhere to any special instruction to carry out such despatches with reasonable involvement of time and labour to support the customer.
Delivery Rates (for STANDARD PRICES ONLY):
1. Orders Below £10 (no incl VAT) = £2.99 (Standard*) or £3.99 (Express**)
2. Orders Under £50 (not incl VAT) - £3.99 (Standard*) or £4.99 (Express**)
3. Orders of £50 (not incl VAT) and over FREE (Standard*) or £3.99 (Express**)
4. Orders of £300 (not incl VAT) - FREE EXPRESS**
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***These rates may be differently agreed with account customers***
Notes -
*Standard Delivery - 3 - 5 business days not including Saturday, Sunday & Bank Holidays if order placed by 12pm (noon time)
** Express Delivery - 1 - 3 business days not including Saturday, Sunday & Bank Holidays if order placed by 12pm (noon time)
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1. International Terms
Currently only to Poland (all other countries please ask for a quote)
Standard International: 2 - 11 Business Days
0.01 kg - 0.999 kg zł 37.00 PLN
1 kg - 1.99 kg - zł 61.00 PLN
2 kg - 2.99 kg - zł 61.00 PLN
3 kg - 4.99 kg - zł 74.00 PLN
5 kg - 6.99 kg - zł 77.00 PLN
7 kg - 8.99 kg - zł 84.00 PLN
9 kg - 10 kg - zł 87.00 PLN
Returns & Refunds
1. These Terms and Conditions are subject to the laws of the United Kingdom governing distance selling. For further information, please refer to the guidelines outlined at https://www.gov.uk/online-and-distance-selling-for-businesses.
2. Customers are entitled to a 14-day period starting from the date of receipt of their order and paid items to request a return. Prior to dispatching any items for return, customers must contact sales@woodpeckerpackaging.co.uk to obtain a returns order reference. Returns cannot be processed without a valid RETURNS ORDER REFERENCE NUMBER.
3. Following the processing of a Returns Order, customers have an additional 14 days to return the item(s). The entire returns process, from the receipt of items, must not exceed a total of 30 consecutive days.
4. Non-faulty items are exempt from standard returns. In such cases, customers are responsible for the cost of return postage or courier services, which must be insured to cover the value of the returned goods, including courier charges. Additionally, a restocking fee amounting to 30% of the full value of the items will be applicable. Should the original packaging be damaged, additional fees may be incurred by the customer, subject to inspection of the returned items.
5. Instances of items being damaged upon receipt necessitate photographic evidence. Customers are advised to photograph all items received in a damaged condition prior to accepting delivery.
6. For assistance regarding returns and refunds, customers can contact sales@woodpeckerpackaging.co.uk.
7. Refunds may take up to a maximum of 14 days following the receipt, inspection, and confirmation of returned items.
